Managing customer interactions effectively is an imperative for any business - and as volumes increase, the task becomes tougher. This demands an outsourcing partner who can deliver enhanced value to your customers and has the ability to scale with your growing needs.

At Amtier Infotech we have one clear goal - to ensure customer delight at the end of each interaction. We believe in optimizing each customer contact to deliver value to both the end-customer (in terms of delight & satisfaction) and the client in terms of business value.

Amtier InfoTech’s Call Center Services are categorized into four broad practices that serve different industry verticals.

Technical Support Practice

Amtier’s specially trained teams offer round the clock technical support to customers and users of technology and software companies. Amtier InfoTech’s offshore centers located in India works as a virtual extension of your offices providing support, huge cost advantages and enhanced customer service. Technical support services include:

• Support for operating systems and applications.
• Troubleshooting for hardware/software.
• Database creation and management.
• Online problem resolution for Internet based applications for both home users and corporate customers.
• Technical support for hardware terminals.
• IT helpdesk
• Level 1, level 2, level 3 support

Customer Support Practice

We help organizations from diverse industries address customer service needs across various channels. From a credit card customer who would like to access his latest billing information to a car buyer who would like to check out her service schedule, we manage customer service seamlessly across various channels. These services are delivered across voice and non-voice media like e-mail and the web. This practice focuses on:

Telemarketing Practice

Amtier InfoTech’s inbound and outbound telemarketing services enables your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects. This approach maximizes the chances of enrolling them as customers. Telemarketing services cover:

E-mail management

E-mail management covers technical support, transaction verification, order fulfillment and problem resolution. Amtier Infotech helps your organization achieve two key email management goals: improved response time and enhanced quality of response. Our customer service agents are trained to take over email-query-handling. To facilitate this process the agents are trained extensively on your organization's products and services. They are also educated on current and emerging e-mail software - enabling them to leverage the latest email techniques for optimal benefit.