Process consulting
 

Enabling effective Processes

Amtier provides consulting services to reduce costs and improve the effectiveness of the process. In this effort, each major step in a process is reviewed and modeled in order to document, how that process is currently performed (as is) and how the process should be performed (to be). During these reviews, obsolete activities are documented for elimination, and a plan developed for changes, that will improve the overall process are proposed. More importantly, the costs of the process, both direct and indirect, are determined, so that management clearly understands the real process costs and its effect on their budget. Activities are be simplified, the number of steps reduced and decisions made, on the level of automation support, needed for success. Additionally we also help identify processes and activities that may be outsourced. The outcome for the same is very precise and to the point as follows:

  • A starting point and an end point of various processes
  • A purpose or aim for the outcome
  • Rules governing the standard or quality of inputs throughout the process
  • Usually is linked to other processes.
  • Simple, short and easy to understand.
  • Should be a single operational standard worldwide
  • Activities that can be automated are highlighted.
  • A road map for change management

Our consulting services offer recommendations for cost reduction and prioritization of processes, comprehensive study of the current operating procedure and documenting the same, process mapping the current procedure and process reengineering and redesign.

 

Amtier provides:

  • Highly cost-effective solutions
  • Transparent, seamless service delivery model
  • High quality service targeted towards complete customer satisfaction
  • Capable of ensuring SLA's are met or exceeded
  • Process expertise
  • Flexibility as an organization to become a virtual extension to Client
  • Amtier’s unique customer-centric philosophy coupled with strong account and relationship management, which contributes to long-term, sustained relationships
  • The best of breed metrics driven processes ensuring quality excellence
  • Highest levels of people management processes
  • Continuous process improvement by deploying Industry best practices
  • Absolute commitment to the client's success and confidentiality

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